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Response Times

Most inquiries receive a response within 1–2 business days.

Support Hours

Monday – Friday 08:00 – 17:00 EAT

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    Support & Guidance
    • We review every inquiry

      Our team will assess your request and route it to the appropriate department.

    • Verification & compliance matters

      Certain inquiries may require additional review or identity validation.

    • Enterprise support

      Enterprise and partnership requests may involve follow-up coordination with our operations team.

    • Confidentiality

      Information submitted through this form is handled in line with CIV policies and security practices.

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    You can also email us directly or visit the Trust & Compliance Hub for policies and guides.

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